- Brown's Hub Web -

Frequently Asked Questions and Answers

How can I place an order?

Select the products you want, add them to your cart, and follow the checkout wizard to enter your shipping and payment information. You'll receive a confirmation email once your order is complete.

What payment methods do you accept?

We accept payments via credit/debit card, PayPal , and other methods indicated at checkout. All transactions are secure and encrypted.

How long does it take to receive my order?

Delivery times generally vary between 10 and 20 business days , depending on the location and courier. Once your order ships, you'll receive a tracking number to follow it every step of the way.
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How does free shipping work?

We always offer free shipping . For smaller orders, shipping costs will be automatically calculated at checkout.

Can I change or cancel an order?

If you wish to change or cancel an order, please contact our customer service team immediately. By contacting us before shipping, you can update or cancel your order without any issues.

What should I do if I receive a damaged or incorrect product?

Contact our customer service within 14 days of receipt, including your order number and a photo of the product. We will guide you through the return or exchange process.

How can I return a product?

You can request a return within 14 days of receiving your order. Our team will provide you with all the instructions for returning the product and getting a refund.

How can I contact customer service?

We're available by email at brownshubweb@gmail.com or via the contact form below. We usually respond within 24-48 business hours.

Is my personal data safe?

Yes! All personal data is processed in accordance with EU Regulation 2016/679 (GDPR) and the Italian Privacy Code. It will not be disclosed to third parties without your consent, except as required by law.

Do you offer international products or only Italian ones?

Our catalog includes both national and international products, carefully selected for quality and affordability.

Didn't find the answers you were looking for?

If you haven't found the answers to your questions, send us an email or fill out the form below to let us know what's wrong.

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