
FAQ
Frequently Asked Questions (FAQ) – Brown's Web Hub
1. How can I place an order?
Select the products you want, add them to your cart, and follow the checkout wizard to enter your shipping and payment information. You'll receive a confirmation email once your order is complete.
2. What payment methods do you accept?
We accept payments via credit/debit card, PayPal , and other methods indicated at checkout. All transactions are secure and encrypted.
3. How long does it take to receive my order?
Delivery times generally vary between 3 and 10 business days , depending on the location and courier. Once your order ships, you'll receive a tracking number to follow it every step of the way.
4. Can I change or cancel an order?
If you wish to change or cancel an order, please contact our customer service team immediately. By contacting us before shipping, you can update or cancel your order without any issues.
5. How does free shipping work?
We offer free shipping on orders over [insert amount]. For orders under this amount, shipping costs will be automatically calculated at checkout.
6. What should I do if I receive a damaged or incorrect product?
Contact our customer service within 7 days of receiving your order, including your order number and a photo of the product. We'll guide you through the return or exchange process.
7. How can I return a product?
You can request a return within [insert number] days of receiving it. Our team will provide you with all the instructions for returning the product and getting a refund.
8. How can I contact customer service?
We are available by email at [insert email] or via the contact form on the website. We usually respond within 24-48 business hours.
9. Is my personal data safe?
Yes! All personal data is processed in accordance with EU Regulation 2016/679 (GDPR) and the Italian Privacy Code . It will not be disclosed to third parties without your consent, except as required by law.
10. Do you offer international products or only Italian ones?
Our catalog includes both national and international products, carefully selected for quality and affordability.